Frequently Asked Questions

Are your products authentic?

Yes. We only stock genuine Korean skincare products sourced from trusted suppliers and distributors.

How long does delivery take?

Orders are typically processed within 1–3 business days. UK delivery usually takes 3–7 business days after dispatch.

Can I return my order?

Yes. Unopened and unused products may be returned within 14 days of delivery. Please see our Returns Policy for full details.

What if my item arrives damaged?

If your order arrives damaged or incorrect, contact us within 48 hours of delivery and include photographs where possible.

How do I know which products are right for my skin?

Each product page includes information about ingredients, skin types and recommended usage. If you're unsure, contact us and we'll be happy to help.

Are Korean skincare products suitable for sensitive skin?

Many Korean skincare products are formulated with gentle ingredients. However, we recommend patch testing before use.

How can I track my order?

Tracking information will be provided once your order has been dispatched.

How can I contact you?

Email us at support@skinofkorea.co.uk and we'll get back to you as soon as possible.