Refund policy
We want you to be happy with your purchase.
Returns
You may return unused and unopened products within 14 days of delivery for a refund.
Returned items must:
- Be unopened
- Be unused
- Be in their original packaging
- Be in a resellable condition
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns of:
- Opened skincare products
- Used products
- Gift cards
- Sale items (unless faulty)
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and include photographs where possible.
Refund Processing
Approved refunds will be processed to the original payment method within 5–10 business days after the returned item has been received and inspected.
Return Costs
Unless the item is faulty or incorrect, customers are responsible for return shipping costs.
For return enquiries contact: